Cancellation and refund information
VocoTV.info does not process subscription orders or refunds. This page explains where customers should go for current billing information and how to prepare a useful request.
Use the official billing route
Open the official VocoTV client area for account and billing questions. Keep payment details off public support messages.
Before requesting billing help
- Use the account email connected to the order.
- Keep the order number available.
- Do not publish card details or passwords.
- Describe the issue and requested action clearly.
- Check the current terms shown on the official commercial pages.
Keep basic order records
Save order confirmations and renewal information. These records make it easier to identify the correct subscription if more than one service or term has been purchased.
Current commercial terms
Commercial terms can change. Confirm the current cancellation or refund terms on the official VocoTV website or client area rather than relying on an old screenshot or copied third-party page.
Describe the billing request clearly
A useful billing request states the account email, order number, subscription involved and the specific action being requested. Avoid sending unnecessary sensitive information. Clear identification helps the billing team locate the correct order without repeated messages.
Technical problems and billing requests are different
If the account is active but playback is unstable, use the technical support guides first. If the request concerns renewal, cancellation or payment status, use the official client-area route. Separating those issues helps each request reach the correct workflow.
Why current account status matters
Billing support can only act accurately when the correct account and order are identified. If several subscriptions exist, state which term or order the request concerns. Keep renewal dates and order confirmations available so the request does not depend on memory alone.
Do not use technical-support screenshots to expose payment information. Billing questions should stay in the official account workflow.